|
Now my girlfriend can print from her wireless PC without any wires or having to have any other PC's turned on. Excellent quality, good price, shipping was great. Product does exactly what I bought if for.
(Note that it is necessary for each user to manually "disconnect" from the printer before others on the network can use it, a weak design in my opinion). The Silex documents are written in what we used to call, "Jinglish", meaning that they need additional translation into English to be considered readable.Not only was I unable to get the SX-2000WG working with my printer, but the Silex Virtual Link software would repeatedly prevent disconnection from the printer once my PC was logically connected. The only way to disconnect was to repower the server.In short, this product is defective by design and implementation and was ultimately returned to the vendor for a refund. I worked as a software engineer, engineering manager and advanced PC user for over 30 years, and have never encountered a more wormy digital product than this one. To make matters worse, the Silex manual, FAQs and support resources are all 2nd rate to the point of being amateurish.
I finally gave up. I spent about 5 hours trying, including 2 emails to Silex customer support. I bought this device so that I could scan wirelessly on a Canon MP830 which is currently connected to an Airport Base Station. I have been a Mac user for 20 years and this is the most unintuitive device I have ever tried to connect to a Mac.
And that's it. I also called Silex tech support number several times. It showed up in SX virtual link software after I completed the installation and activated the wireless mode. I knew it was a long shot, but I also tried all of my other USB devices, including two card readers, Dell brand mouse and a portable 2.5" 40GB external hard drive. I bought this Silex wireless USB device server primarily for my Epson CX6400 multifunction printer and Fantom Titanium II 500GB USB 2.0 external hard drive.
All I have to say is Silex is poor on product quality as well as customer support. That was 4 days ago and I haven't heard back anything yet. Again, none of them showed up in the software. So I went ahead and emailed to the Silex tech support email address that they posted on their website with my problems. Of course the computers I've tried have already installed the USB devices with direct connection before I tried all these. There was probably not anybody behind it any way. They didn't appear under the SX-2000WG in SX virtual link. There was not even an option to stay on the line to wait for an available agent.
Setup of SX-2000WG was easy when I followed the instructions. Everytime I was redirected to voice mail. The SX-2000WG is going back to Amazon today. I was never able to get it work with either CX6400 or the Fantom hard drive. I checked all the FAQ's on Silex website and found the only possible answer was that my USB devices were not compatible with SX-2000WG.
Silex was great with customer support to actually remote control my computers and install it and set up the computers and devices. I originally tried a different Silex that was specifically for a Canon Pixma MP830 printer, but it only worked with XP. This product is amazing. It enables cross platform networking of print servers for Windows XP and Mac.
|
